INSTITUTIONAL GUIDELINES FOR STUDENTS’ GRIEVANCE REDRESSAL

1. Our institution has a grievance redressal committee, the details of its members are published in our website

2. Sree Narayana College of education grievance resressal committee is to hear, investigate and resolve the complaints, grievance or conflicts of students

3. Students are supposed to submit a written, signed petition/complaint to any member of the committee within 5 days after the commitment of the grievance

4. The grievance redressal committee shall study the matter after looking into relevant documents and evidences

5. The issue will be discussed and address within 12 working days

6. The students can file a review appeal to the principal of the institution if they are

    not satisfied with the decision of the grievance redressal committee

7. If a member of grievance redressal committee is involved in the grievance of the aggrieved individual, the concerned member shall not participate in the deliberations regarding that individual case.

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The institution aims at solving the grievances of the students within stipulated time. Students can register their academic and non-academic grievances in black and white and online. The grievances are considered and prompt actions are taken on time.